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yellow triangle preventing Internet access

Discussion in 'Networking' started by missgiggle85, Nov 10, 2011.

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  1. missgiggle85

    missgiggle85 Thread Starter

    Joined:
    Nov 10, 2011
    Messages:
    1
    where internet connection strength is shown in main screen there is a yellow triangle with a black exclamation Mark in it covering the signal strength icon. I have tried contacting my Internet provider who could not fix. They have sent a new modem but still same issue on pc. I have several games consoles and also have an iPad and iPhone and Internet is working on these however my neighbour tried to use her laptop in my house and has the same issue, please help as I don't know what else to try.

    by the way the icon I posted is what the triangle looks like!
     
  2. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Neighbor not connecting would indicate the modem or possibly wireless security issues, but other devices being able to connect makes it sound more computer related.

    Wired or wireless connection to the modem? If wireless, have you tried connecting by ethernet?
    What make/model modem?

    Check in Control Panel, Device Manager, click the + to expand Network Adapters list to see if any problems show there. Yellow marker.
    Right click on the adapters name and select Properties at the bottom of the list. On the General tab thereshould be a message in the Device Status box. Either "This device is working properly" or an error message.

    You can make screenshots to post here instead of typing everything..
    To make and save a picture of the present screen
    Hold the Alt key down and hit the PrintScreen key.
    Open Paint (under Accessories) and click Edit, Paste.
    Click File, Save and save the picture to My Pictures as a .jpeg image.
    If the computer doesn't have an internet connection, save to a USB drive.

    To upload it to the forum, open the full reply (Advanced) window and use the paperclip (Manage Attachments button) at top of window. In the small window click the browse button and go to where you saved the screenshot and click on that file. Then click on the Upload button to attach the file.

    Would also help if you posted the IPCONFIG /ALL for the computer.

    .From a JohnWill post.
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
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