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Your Broadband Modem Is Experiencing Connectivity Issues

Discussion in 'Networking' started by Shane_D_Gray, Jun 22, 2011.

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  1. Shane_D_Gray

    Shane_D_Gray Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
    5
    I don't exactly know what I need to specify in order to receive help with this problem, but I'll give it a go.

    I've tried unplugging and turning off my modem to no avail. I have a main pc, and there are two laptops connected to the network in which the main pc is also connected to. The main pc has an internet connection, but neither of the two laptops can connect. I've tried several things said on many websites but I just cant get the issue fixed.

    If you need any more information just ask and I will be more than happy to supply as this problem is really bugging me.

    Thank you very much in advance.
     
  2. btop

    btop Guest

    Joined:
    Jun 10, 2011
    Messages:
    175
    Please post the results of ipconfig /all from all three computers.
     
  3. Shane_D_Gray

    Shane_D_Gray Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
    5
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Steph-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
    Physical Address. . . . . . . . . : 90-E6-BA-04-15-C5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::9d66:23c5:f3b:5288%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 74.128.156.163(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.248.0
    Lease Obtained. . . . . . . . . . : Thursday, June 23, 2011 4:45:15 AM
    Lease Expires . . . . . . . . . . : Friday, June 24, 2011 4:45:15 AM
    Default Gateway . . . . . . . . . : 74.128.152.1
    DHCP Server . . . . . . . . . . . : 74.128.18.196
    DHCPv6 IAID . . . . . . . . . . . : 234890776
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-31-B7-6F-90-E6-BA-04-15-C5

    DNS Servers . . . . . . . . . . . : 74.128.17.114
    74.128.19.102
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{FB4DF66A-4FCD-4402-9A10-30418DCEBE9A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:18cc:14d8:b57f:635c(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::18cc:14d8:b57f:635c%13(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4a80:9ca3::4a80:9ca3(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    DNS Servers . . . . . . . . . . . : 74.128.17.114
    74.128.19.102
    NetBIOS over Tcpip. . . . . . . . : Disabled






    That's from the main computer.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ShaneGray-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1520 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : C0-CB-38-54-77-23
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c9c1:fe84:5975:bd7d%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, June 23, 2011 4:55:57 AM
    Lease Expires . . . . . . . . . . : Friday, June 24, 2011 4:55:58 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 247515960
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-95-07-2B-5C-26-0A-1E-B2-52

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8132 PCI-E Fast Ethernet Contro
    ller
    Physical Address. . . . . . . . . : 5C-26-0A-1E-B2-52
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C4FA6131-167E-400F-9B5F-9D09DC14E7F6}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes





    That one is from my personal laptop. I can't access my fiance's laptop presently, so I imagine I'll post that tomorrow.
     
  4. btop

    btop Guest

    Joined:
    Jun 10, 2011
    Messages:
    175
    I think I have seen enough to find your problem. We will need to change how the equipment is connected.

    These are general steps and assume that you are using a standalone router and a standalone modem. If you are using a modem/router, your steps will be slightly different. Your ports may be labeled differently. Refer to the documentation that came with your equipment for assistance. Reply here if you need more; we'll help.


    1. Unplug your modem to turn it off.
    2. Connect an ethernet cable from your modem into the WAN port of your router.
    3. Connect another cable from a numbered LAN port on your router into the back of your PC.
    4. Turn on your modem and router
    5. When all lights on your modem and router as lit as they should be (refer to their user manual to determine this) reboot your PC.
    6. Reconnect your laptop computers to the wireless network as you did before.
     
  5. Shane_D_Gray

    Shane_D_Gray Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
    5
    In all honestly, I have no idea if it's stand alone or not. I have two boxes in which I assumed one was the router and one was the modem. One box is the router, being a Netgear RangeMax Wireless Router WPN824 v2.
    The other one is an insight communications Arris Touchstone Telephony Modem.
     
  6. Shane_D_Gray

    Shane_D_Gray Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
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    Is there any way I can get a physical representation of, or at least detailed pertaining to relevance copy of the instructions?
     
  7. btop

    btop Guest

    Joined:
    Jun 10, 2011
    Messages:
    175
    What about the instructions that came with your modem or router? Or you might find one by Googling it. That's how I'd find one.
     
  8. Shane_D_Gray

    Shane_D_Gray Thread Starter

    Joined:
    Jun 22, 2011
    Messages:
    5
    I guess that works. It just doesn't quite seem like a common problem. It's worked fine for years.
     
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