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Your HELP/Guidance with this DELL Bios Password word Lock problem

Discussion in 'Hardware' started by tamba1, Nov 25, 2007.

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  1. tamba1

    tamba1 Thread Starter

    Joined:
    May 13, 2006
    Messages:
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    YOU guys have been so helpful in the past I thought I SHOULD post to see if ANYONE can help me THIS time... I have also posted this on another forum but as yet not had much response ... HOPEFULLY SOMEONE can help :)

    I was not sure where I should post it so I have put it here - if it should be elsewhere please advise ....


    Bios Password word Lock problem

    I bought a refurbished Dell D600, 60 GB laptop running WinXP SP2 .. It has a legit winxp license but came with no Recovery /Driver CDs .

    A few days ago experienced blue “Kernel data inpage error – and basically advice was “if 1st time you see this just reboot machine” so I did … approx 1 hour later happened again – so followed ”if seen this before follow steps below”

    Up popped Dell screen effectively telling me “Primary HDD was protected by password authenticated … system and that I could not access disk without the password” . BUT I had not set one had only set user acct pwords !

    I tried rebooting many times and could NOT get past this screen , in the end left it a few hours. to search on web for some more suggestions… and contact reseller etc..

    The reseller comp I bought it from again confirmed they had definitely set NO passwords, which is exactly what I had been told when I purchased it, so having searched on web and seen zillions of entries from people in same situation ( saying Dell could help with an override password which will unlock bios with master password generated from service tag ended with -595B) phoned Dell Customer Serv.

    Initially they were happy to help I explained my situation and they were confident it could be fixed no probs.. They asked for my serv tag- but the label on underside of laptop was impossible to read, so then they asked for another no (COA I think) also impossible to read so we used (Fn & F2 power on) key got into setup found my serv tag.. which ends in 595B..

    BUT next Dell explained although this was a personal use laptop now it HAD been a company laptop and they needed to know the name of the comp the laptop was last registered to.. So of course I gave the comp I bought it from and said I could send them copy of proof of purchase too – nope they wanted the one BEFORE that .. of course I don’t know this..

    Without this info Dell could not give me the password to override the problem..arrrgh !!! They tried to do some diags but Laptop prompted for install CD – which as you know I don’t have … Dell managed to do some tests and told me they were concerned my HDD was facing an imminent failure.. and not to turn it off .. go get the company info from the reseller and call them straight back..

    Called the resellers to ask for Company info , it transpired they deal with a clearing house – whose job it is to wipe them and ensure laptops have no bios or pwords etc BEFORE selling them to reseller.. and they of course “have no records for individual machines” .. grrrr so now I have a laptop & cannot access bios and reluctant to use the “paper clip method” to short circuit the chip .. as detailed here: http://www.download.centre4service.com/home.html

    Again I searched on web and found some excellent sites & various Dell Bios password finder tools – that were getting other users out of similar situations … BUT my HDD Tag ends with 595B and this is one of the ones that just won’t work with the various tools I found.. I read this info but still tried for myself and indeed it does not work.. I found ONE site http://www.spunlock.com/ that said it could help with 595B tags– BUT they want $95 or approx £50 to give me the password.. Which I cannot afford..

    Some good news – many hours later for the hell of it tried booting laptop and it worked so laptop is running just cannot get into Bios … took another backup immediately ..

    Having had Dell say they though a HD failure was imminent I really want to run some diagnostics on my HDD which ones would you recommend – my HDD is Hitachi_DK23FB-60?

    I have tried using SFC Scannow to check my HD - but it is prompting for windows CD grrr so having found my i386 folder - and the image for the winXp image stored on my laptop wanted to set laptop up to point to the i386 directory whenever it prompts for windows installation cd?

    Unfortunately I seem unable to do this as I don't get given an option to choose a path.. is there another way to do this - ?

    Out of interest is it possible to copy ALL the i386 files (i386 directory) to another location .. I have a Desktop 4550 Dell Dimension running XP SP2 .. is it possible to copy these files to DVD? to use on any Dell Xp SP2 pc ?

    Finally my Dell Dimension 4550 DID come with Diag Disks - this was bought from Dell brand new - obviously the Win XP SP1 disks will be out of date ... although I recently bought SP2 Cd from Dell.. So if needed to do a reinstall and I were to use the restore feature it would be back to SP1 then I guess I could use the Sp2 cds - and I woudl be ok? OR?

    So re these Diag Disks basically I was wondering would the Recovery disks from Desktop work on the D600 laptop?

    I look forward to your replies


    Many Thanks in advance for your time

    tamba1
     
  2. bigbear

    bigbear

    Joined:
    Apr 27, 2004
    Messages:
    4,719
    If there is a bios password, it is embedded in the bios chip which is almost impossible to get past.
    If is is possible to boot from the recovery disc's and reinstall windows that is what I would recommend.
    You can always update to SP2 at a later date
     
  3. rmay635703

    rmay635703

    Joined:
    Nov 7, 2002
    Messages:
    1,278
    So re these Diag Disks basically I was wondering would the Recovery disks from Desktop work on the D600 laptop? - NO, at least not correctly


    http://www.experts-exchange.com/Hardware/Q_21502758.html
    http://www.daniweb.com/forums/thread37553.html

    I have used the paperclip method with great success on many desktops that lack a cmos clear, just make sure any type of battery is removed and the lappy sits for at least 24hrs so there is not an excessive static charge anywhere before you do it to discharge the cmos.

    There is a crack called Killcmos that usually destroys bios passwords, be forewarned that it may destroy your lappy but has worked fine for me many times.

    As toward the I386 directory that is the windows xp installation directory that normally resides on the windows xp cd-rom. Burn that to a cd and you have a non-bootable cd that can be initialized using a windows 98 boot disk with all the cd drivers. Remember though before you burn that i386 directory to a cd make sure you have the executables for the windows installation in the directory as some OEMs take them out. cough winnt winnt32 You may be able to steal some of the necessary files from you XP sp1 disk before you procede to make a workable disk

    If you indeed have a hard drive password which is embedded on the HD you will need to obtain a copy of windows XP if you don't already have one and remove and wipe the harddrive using a laptop drive adapter. This is also a great way to backup your hd if you have a workable desktop with a $3 laptop hd adapter. Then reinstall.

    I keep an unprotected Windows XP sp pro cd around for BS situations like you are in right now. The lengths to which MS has gone to make life harder are unbelievable and getting worse with vista.

    Good Luck, Sorry I can't help more it looks like most of the info you need you already have, you just have to muddle through it on a long weekend.

    1. Beg/borrow a desktop and laptop adapter to backup your files
    2. Get a workable Windows XP isntallation disk made
    3. Get spinrite or some other low level diagnostic if you want to truly test your hd.
    4. Make sure you have all the drivers for your lappy
    5. Try manually resetting your cmos, if that fails try killcmos or some other password removing (last ditch effort)
    6. Reinstall (have a spare lappy hd lined up just in case)
     
  4. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,854
    First Name:
    Rob
    Unfortunately our rules prohibit us from assisting in matters dealing with passwords: http://www.techguy.org/rules.html
    The reason being we can not verify who you are, so all we know the laptop could have been stolen. If Dell is anything like HP then their advice will be to take it/send it an authorized repair depot for removal for a cost with proof of ownership.
     
  5. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    rmay635703

    I'd advise a review of the forum rules for you too ;)
     
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