Zone Alarm difficulties

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gibby26

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Jul 23, 2004
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I have a new Sony laptop - bought it in late November to replace my aging Dell laptop. The Sony has been super so far. I have a wireless home network with my wife's Mac as the only other computer on the network. We use a Linksys router supplied by Earthlink. I run AVG, Microsoft Antivirus Beta, Ad-Aware, Ewido, and Spybot Search & Destroy - updating all several times weekly.

I've had no problems until a few weeks ago while staying at a motel on business. Picked up Spyaxe and another nasty one. Only able to get rid of them by going back a day to a previous Restore Point. Now all is again fine.

I figure my Linksys provides a nice firewall at home (also running the Windows XP SP2 firewall), but when away I wanted more security so I installed Zone Alarms trial firewall - the free trial one. I see that it automatically shuts down the Windows firewall, but when I first log onto a webpage or my e-mail it says it can't find the server. I turn off ZA, try to log on again, and then things work fine. Even after I then turn ZA back on, everything works fine.

What gives? I'd like to run ZA as extra protection, but this is a hassle. I've heard the plain Windows firewall s/b fine, but after my Spyaxe experience I'd like to have more security.

Any suggestions? ZA has "approved" my Firefox and Thunderbird programs, but I wonder if there are other settings I should change.

Thanks -
gibby26
 
Joined
Jul 26, 2002
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46,353
Try turning of the Cookie control and ad blocking in ZA. These are known to conflict with logons.
 

valis

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Sep 24, 2004
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78,345
check to make sure that the internet is not locked (upper right hand corner). Pretty easy to accidentally do, as all it takes is ctrl-l.
 

gibby26

Thread Starter
Joined
Jul 23, 2004
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101
It's unlocked. It's weird. When I first boot up or open the laptop lid - waking it from hibernation - I get the message that I'm connected to my ISP, but when I click on my browser or e-mail program, it times out - can't find the server. I turn ZA off, and then I can open everything and connect just fine. And then when I turn ZA back on, everything still works fine. Wonder why it won't allow me to connect at first?
 

gibby26

Thread Starter
Joined
Jul 23, 2004
Messages
101
I also noticed I have ZA Pro - I think it's a trial version. Is there another ZA product that's a free download?
 

valis

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Joined
Sep 24, 2004
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78,345
go to program control, in the left pane, and see what automatic lock is set at. Mine is set to off, fwiw.
 

gibby26

Thread Starter
Joined
Jul 23, 2004
Messages
101
My Automatic Lock was (and is) set to Off. And I'm not sure how to go to ipconfig. I have only used my laptop at home since installing ZA, but I want to have the extra firewall protection when I travel. I know I can briefly turn it off and use the Windows f/w while I open my browser and e-mail - and then turn on ZA. It's just a hassle to do that. While at home, I'll probably just turn it off.
 
Joined
Oct 26, 2001
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57,793
Just to start run type and type ipconfig. I have 98 and use Winipcfg that is more easy to use. Don't have to type out anything.
I don't know for sure but if you have a router you can always take with you then on the road then I would thing ZA would see your network the same.

I know if I take the router away I have to renew my IP address because ZA will have me blocked. Then if I put the router back I have to renew the IP address again.
 
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