ZoneAlarm causing Blue Screen of Death (BSOD) referencing fwpkclnt.sys

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jonseyh09

Thread Starter
Joined
Sep 8, 2006
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29
I am running Windows Vista Home Premium on a laptop about 2 months old. I have completely removed all traces of the pre-installed Norton 360 program using Symantec's removal program.

I am running AVG Anti-Virus (Free Version Only) I have disabled Windows Firewall and Windows Defender prior to installation, and downloaded the latest certified Vista-Compatible version.

The installer has been attempted "Run as Administrator" and also normally.

It gets to either 99% installed and then the BSOD happens or else it gets to Setting up ZoneAlarm and then the BSOD happens.

I see

STOP 0x000000D1 IRQL_NOT_LESS_OR_EQUAL

and fwpkclnt.sys a bit further down on the screen.

Windows does a full memory dump. I have tried everything I can find on ZoneAlarm's support forums and still no luck! (http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=74279)

What is ZoneAlarm's problem with Windows Vista and any idea what to do to fix it?
I don't want to use Windows built-in crappy firewall!

and yes, I do know that fwpkclnt.sys has something to do with the Windows Firewall....I just want a better firewall than that POS!

Operating System: Windows Vista Home Premium
ZoneAlarm Software Version: 7.1.x (Vista-compatible)
Product Name: ZoneAlarm (Free)
 

jonseyh09

Thread Starter
Joined
Sep 8, 2006
Messages
29
UPDATE: I ran Microsoft Windows Debugging Tools (available at: http://www.microsoft.com/whdc/devtools/debugging/default.mspx) and this is what I got.

Hope this helps!

*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000078, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8e6831f2, address which referenced memory

Debugging Details:
------------------






READ_ADDRESS: 00000078

CURRENT_IRQL: 2

FAULTING_IP:
fwpkclnt!FwpsQueryPacketInjectionState0+46
8e6831f2 8b4878 mov ecx,dword ptr [eax+78h]

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0xD1

PROCESS_NAME: System

TRAP_FRAME: 9b62f52c -- (.trap 0xffffffff9b62f52c)
ErrCode = 00000000
eax=00000000 ebx=00002006 ecx=9a860da0 edx=00000000 esi=9a957c98 edi=84062a98
eip=8e6831f2 esp=9b62f5a0 ebp=9b62f5a4 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
fwpkclnt!FwpsQueryPacketInjectionState0+0x46:
8e6831f2 8b4878 mov ecx,dword ptr [eax+78h] ds:0023:00000078=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from 8e6831f2 to 81c8fd84

STACK_TEXT:
9b62f52c 8e6831f2 badb0d00 00000000 88ba342d nt!KiTrap0E+0x2ac
9b62f5a4 88ba3688 9a957c98 860ce1d0 9b62f664 fwpkclnt!FwpsQueryPacketInjectionState0+0x46
WARNING: Stack unwind information not available. Following frames may be wrong.
9b62f65c 87837ded 9b62f8f4 9b62f7dc 860ce1d0 avgwfp+0x3688
9b62f6a4 878391f4 00000004 9b62f8f4 9b62f7dc NETIO!ProcessCallout+0x10e
9b62f6d4 878391a2 00000004 9bf071a0 9b62f8f4 NETIO!ProcessFastCalloutClassify+0x2c
9b62f7b4 8e703243 00000004 9b62f8f4 9b62f7dc NETIO!KfdClassify+0xb2
9b62f90c 8e701669 8e9f7020 977da284 8e9f6008 tcpip!ShimIpPacketOutV4+0x15b
9b62f940 8e6c4480 00000000 8e9f7020 977da284 tcpip!IppInspectLocalPacketsOut+0x5c
9b62f994 8e701e41 9b62f9bc 8e74b9c8 00000000 tcpip!IppLoopbackEnqueue+0xa1
9b62f9d0 8e701601 8e74b9c8 860c10c0 8e74b9c8 tcpip!IppDispatchSendPacketHelper+0x130
9b62fa68 8e700e01 0062fadc 8e74b9c8 8e9f4008 tcpip!IppPacketizeDatagrams+0x7ea
9b62fbc0 8e729a9a 00000000 00000004 8e74b9c8 tcpip!IppSendDatagramsCommon+0x4ab
9b62fc58 8e683e9d 00000000 00000004 86ffbc28 tcpip!IppInspectInjectTlSend+0xd7
9b62fcb4 a9842b73 840209e8 00000000 0000000e fwpkclnt!FwpsInjectTransportSendAsync0+0x220
9b62fd04 a9842d0c 86ffbc28 8458ad00 84538520 vsdatant+0x25b73
9b62fd2c a9843088 8458ad00 00000000 84538520 vsdatant+0x25d0c
9b62fd40 a9841d9c 84538520 84538520 9b62fd7c vsdatant+0x26088
9b62fd50 a9841e92 84538520 841f8020 00000000 vsdatant+0x24d9c
9b62fd7c 81e25526 a986b8c0 9b624680 00000000 vsdatant+0x24e92
9b62fdc0 81c9159e a9841e00 a986b8c0 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
fwpkclnt!FwpsQueryPacketInjectionState0+46
8e6831f2 8b4878 mov ecx,dword ptr [eax+78h]

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: fwpkclnt!FwpsQueryPacketInjectionState0+46

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: fwpkclnt

IMAGE_NAME: fwpkclnt.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4549b2f6

FAILURE_BUCKET_ID: 0xD1_fwpkclnt!FwpsQueryPacketInjectionState0+46

BUCKET_ID: 0xD1_fwpkclnt!FwpsQueryPacketInjectionState0+46

Followup: MachineOwner
---------
 

HOBOcs

Jim
Joined
Jan 5, 2004
Messages
8,887
Thanks - Just got the same error.

New HP Laptop - AVG and Zonealarm
Dumped when installing Zone Alarm. Yes Firewall Related.

Accessed regular mode and got the same error
Accessed Safe Mode and then exited
Re-access Normal (define Normal) windows Start-up
Appears to be ok.

May have something to do with the ZA shutting Windows FW down. or the HP Total Care advisor. Checking MS Knowledge base for any thread of info.
Watching - Will post anything new.
(Assume you might get more posts after xmas)
 
Joined
Sep 10, 2007
Messages
437
I use free ZoneAlarm on both my Vista Business and Ultimate machines. I had one heck of a time trying to get AVG to co-operate with me, so I went with Nod32.
 

jonseyh09

Thread Starter
Joined
Sep 8, 2006
Messages
29
I have a Sony VAIO VGN-FZ209 Laptop.

Not HP.

or as I call them Heavy Paperweights (HP) :cool:

Maybe it is related to AVG, who the heck knows?

Merry Christmas to all
 
Joined
Feb 4, 2008
Messages
2
Hello Jonseyh09 and others.

I have the xact same problem on My ACER Aspire Laptop.
BSOD
IRQL NO LESS OR EQUAL.. blabalbla
related to tcpip.sys in my case.
Same error code 0x0000000D1 (implies a possible printer driver problem -
have tried other fixes involving register editing and Printer Spool shutting off and on -
didn't help.
Maybe Firewall related according to your postingshere?
- I have Zonealarm ver 7.1.248.000
Windows Vista Home Premium

Have tried all the hotfixes I could aimagine being related to the problem from
Microsoft Knowledge Base but to no avail...

Have you found a solution to this problem?
I saw your posting was from December something.


Please answer to this post if you have anything new on this!

Any help is appreciated!

bets regards,
Andy
 

jonseyh09

Thread Starter
Joined
Sep 8, 2006
Messages
29
No I haven't been able to fix it....and the lack of help here kinda sucks.:(

If I could have some help from one of the more technical users here I'd appreciate it...as in please re-open this.

BUMP

BUMP!!!
 
Joined
Feb 4, 2008
Messages
2
Ok I see.
Thanks for your reply anyway.
Could you please make some noise when/if you learn something new about this?
I will of course do the same if I make some progress!

I understand from my research around the net that this is no news for Microsoft!
A lot of people have the exact same or just a bit different a problem.
IRQL NOT LESS OR EQUAL and so forth BSOD

Some talk about the RAM and defects in the memory hardware or how the memory is managed.
Some talk about bad sectors on HDD:s.
Or otherwise it is clashes between windows Vista and a firewall.
This thread was the one closest to my problem.

0x0000000D1 is supposed to have something to do with a printer driver malfunction,
or so I have read somewhere.
That fix did nothing for me.
I made som changes in the register, and resetted the Printer Spooler - no luck.
4 or 5 different Knowledge Base fixes from MS haven't been helpful either.

What is going on?????!!

Is there nothing to do but wait for the next ServicePack from MS and hope they've found something by then?

Do you know when the next SP for Vista is due?

Best regards,
Andy
 

DaveA

David
Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
17,364
It has NOT been stated if this is with the use of the FREE or Pro version of ZoneAlarm, so if the user with the problem can state what version they are using it would be helpful.
Also this same user needs to tell us what else is running on this problem machine.
 
Joined
Feb 26, 2008
Messages
1
Had the same problem, after I installed zone alarm and AVG, both the free basic versions. I think AVG did not finish the installation when the blue screen appeared though, so very likely that Zone alarm is responsible.
 

jonseyh09

Thread Starter
Joined
Sep 8, 2006
Messages
29
Sorry, for the long lag time between response:

I am running (or more accurately attempting to run) the FREE version of ZoneAlarm and have the FREE version of AVG Anti-Virus. This is on a Sony VAIO VGN-FZ290 Laptop with Windows Vista Home Premium (Ultimate is on the way) I have all of the latest Windows and any individual program updates as of the time of this posting.

Other than that what else is installed (from Programs and Features listing):


uTorrent (ONLY FOR LEGAL USEAGE-Downloading game patches/software updates)
Adobe Digital Editions
Adobe Flash Player (ActiveX & Plugin)
Adobe Shockwave Player
AGEIA PhysX v2.4.4 (Video Card Software-CANNOT BE REMOVED)
Alps Pointing Device for VAIO (Touchpad Software-CANNOT BE REMOVED)
America's Army
Apple Mobile Device Support (Part of iTunes)
Apple Software Update (Part of iTunes & Quicktime Player)
ArcSoft Magic-i Visual Effects Installer
AVG 7.5
Bonjour (Part of iTunes)
Call of Duty 4: Modern Warfare
Click to DVD 2.0.05 Menu Data
Click to DVD 2.6.00
Company of Heroes
Compatibility Pack for the 2007 Office System (Part of Microsoft Office 2007)
CutePDF Writer 2.7 (Firefox Plug-In)
Debugging Tools for Windows
DSD Direct
DSD Direct Player
DSD Playback Plug-in
DVD Decrypter (ONLY FOR LEGAL USEAGE-Used to back up my DVDs)
eReader (used to read eBooks)
Gamespot Download Manager (Used to download items from Gamespot.com premium services)
Google Earth
GSC (VOIP game chat client)
HP Customer Participation Program 8.0 (Installed with All-In-One Printer/Scanner/Copier)
HP Deskjet All-In-One Software 8.0 (Installed with All-In-One Printer/Scanner/Copier)
HP Imaging Device Functions 8.0 (Installed with All-In-One Printer/Scanner/Copier)
HP OCR Software 8.0 (Installed with All-In-One Printer/Scanner/Copier)
HP Photosmart Printer Software 9.0 (Installed with All-In-One Printer/Scanner/Copier)
HP Solution Center 8.0 (Installed with All-In-One Printer/Scanner/Copier)
HP Update (Installed with All-In-One Printer/Scanner/Copier)
Intel (R) Matrix Storage Manager
Intel (R) Processor ID Utility
InterActual Player
iTunes
iTunesFolderWatch (utility to update iTunes)
Java(TM) 6 Update 4
LocationFree Player (Shipped as OEM software)
Marvell Miniport Driver (Necessary OEM software for ports)
Microsoft .Net Framework 1.1
Microsoft .Net Framework 1.1 Hotfix (KB929729)
Microsoft .Net Framework 3.5
Microsoft Baseline Security Analyzer 2.0.1
Microsoft Document Explorer 2008 (Part of Office 2007)
Microsoft IntelliPoint 6.2 (Necessary for proper functioning of mouse)
Microsoft Office Ultimate 2007
Microsoft Reader (for reading eBooks)
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Express Edition-ENU
Microsoft Visual Studio Web Authoring Component
Microsoft Visual Web Developer 2008 Express Edition-ENU
Microsoft Windows SDK for Visual Studio 2008 Express Tools for .NET Framework
Microsoft Windows SDK for Visual Studio 2008 Express Tools for Web
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries
MozBackup 1.4.7 (tool to backup Firefox Settings/Profiles)
Mozilla Firefox (2.0.0.12)
MSDN Library for Microsoft Visual Studio 2008 Express Editions
MSDN Library for Visual Studio 2008-ENU
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 Parser and SDK
MX Skype Recorder v3.5.2
Nokia Connectivity Cable Driver
Nokia PC Suite
Nokia Software Updater
NVIDIA Drivers
OpenMG Limited Patch 4.7-07-15-19-01
OpenMB Secure Module 4.7.00
PayPal Plug-In (Firefox Plugin)
PBCool (Screenshot Capturing Utility for America's Army)
PC Connectivity Solution
PC Pitstop Disk MD 2.0
PC Pitstop Optimize 2.0
Picasa 2
Punkbuster Services (anti-cheat client for America's Army and Call of Duty 4)
Qtrax 0.2beta (20080125)
QuickTime
Real Alternative 1.60
Roxio Easy Media Creator Home
Secunia PSI (RC1)
Setting Utility Series (OEM Required Software)
SigmaTel Audio (OEM Required Software)
Skype 3.6 (Low-cost VOIP calling service)
SonicStage Mastering Studio
SonicStage Mastering Studio Audio Filter
SonicStage Mastering Studio Audio Filter Custom Preset
SonicStage Mastering Studio Plugins
Sony Video Shared Library
Spelling Dictionaries Support for Adobe Reader 8
Spiderman 3 XXXX
Starcraft
SupportSoft Assisted Service
TBS WMP Plug-in (Firefox Plugin)
Texas Instruments PCIxx21/x515/xx12 drivers
TreeSize Personal 5.0
Trillian (IM Client)
TweakVista (Windows Tweaking Utility)
TWL AA Cheat Deterrent Client (anti-cheat client for America's Army)
****All the VAIO xxxx stuff is OEM crap that I haven't gotten around to uninstalling but rarely if ever use******
VAIO Azure Float Wallpaper
VAIO Camera Capture Utility
VAIO Center Access Bar
VAIO Content Folder Setting
VAIO Content Importer/ VAIO Content Exporter
VAIO Content Metadata Intelligent Analyzing Manager
VAIO Content Metadata Manager Setting
VAIO Content Metadata XML Interface Library
VAIO Control Center
VAIO Entertainment Center
VAIO Entertainment Platform
VAIO Event Service
VAIO Floral Dusk Wallpaper
VAIO Help and Support
VAIO Launcher
VAIO Media 6.0
VAIO Media AC3 Decoder 1.0
VAIO Media Content Collection 6.0
VAIO Media Integrated Server 6.1
VAIO Media Redistribution 6.0
VAIO Media Registration Tool 6.0
VAIO Movie Story
VAIO Movie Story Template Data
VAIO MusicBox
VAIO MusicBox Sample Music
VAIO OOBE
VAIO Original Function Setting
VAIO PC Wireless LAN Wizard
VAIO Power Management
VAIO Productivity Center
VAIO Security Center
VAIO Service Utility
VAIO Survey
VAIO Teal Whisper Wallpaper
VAIO Update 3
*****End of VAIO crap**********

Ventrillio Client (VOIP game chat client)
WIDCOMM Bluetooth Software 6.1.0.1203 (Necessary for proper functioning of integrated Bluetooth)
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (02/15/2007 3.1)
Windows Driver Package - Nokia Modem (5/24/2007 6.84.01)
WinDVD for VAIO
WinRAR archiver
Wireless Switch Setting Utility
Xvid 1.1.3 final uninstall (video codec for watching DVDs)
 
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