Zoom app Audio problems


Thread Starter
Aug 3, 2021
Hello. I have been a Zoom subscriber for approximately 15 months, and I use the free app. I mainly use my PC to log into meetings approximately 3-4 times per week. I have never had this issue before, and the problem arose this morning right after I logged out of a normal successful Zoom chat. I saw there was a Zoom update available so I clicked on the update. Ever since I downloaded this new update, my PC has been having this issue. I have turned the computer on and off two or three times and even uninstalled the Zoom and then reinstalled it. The problem persists. Here is my information and the problem:
My computer is a HP All-in-One 22-c0. The serial number is 8CC83124ZS. The OS version is 2009. It runs Windows 10.
Ever since I updated the Zoom app this morning, I have been unable to hear anything in my Zoom chat rooms. The participants were fully able to hear me, but I could not hear anyone. I got an error message that reads: "Failed to detect your speaker. Please make sure your speaker is properly connected." I have done nothing on my PC to disconnect my speakers and, since I am not very tech savvy, I do not know how to navigate the screen that allows me to check my audio settings on this computer. I have an important meeting coming up tonight and I desperately need to be able to hear it. If the Zoom update is the problem, I'd like to go back and stay with the earlier version because I have never had this particular problem happen to me before today. Please, please help me!! Thank you for any help you can provide.
Aug 5, 2021
We have had the same thing happen to at least 4 people in our company, all with HP Elite books. No resolution so far, but they are all able to use the Web version of Zoom as a work-around.
Aug 11, 2021
I had the same issue and the solution was install an old version (March 29) and OK

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