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Zoom Modem not connecting to internet

Discussion in 'Networking' started by horloff, Jan 27, 2020.

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  1. horloff

    horloff Thread Starter

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    Hello,

    I recently moved to a new apartment and transferred Spectrum internet service to my new place.

    I own my own modem and router. Modem is a Zoom 5345. It is a little over 2 years old.

    Upon setting up modem and router, I had connection with no issues right away for the first 24 hours. But this AM, the wifi network is active but there is no internet.

    The modem is on. The Power light is solid green, and the US DS light flash blue while the internet light is off. I have tried resetting the modem multiple times but it always goes back to the same light pattern.

    I called Spectrum to confirm my service, and the guy confirmed that my apartment is online and he could even see my router, although he said it kept showing up as a video connection.

    My apartment has 1 coaxial cable, which seems to be hardwired into the socket cover.

    Any ideas on what could be the issue? Do I just need a new modem? Should I buy Spectrums router?

    Your thoughts are appreciated.
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Sounds like there is NO internet connection just a TV type.
     
  3. flavallee

    flavallee Trusted Advisor

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    If THIS is the cable modem you have, it does NOT have wireless capability.

    Capture.JPG
    (click image to enlarge and view)

    ---------------------------------------------------------------
     
  4. TerryNet

    TerryNet Moderator

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    What's the "US DS light"? The modem, like many or all cable modems, seems to have a DS LED and a US LED. For each blinking blue means it is negotiating multiple bonded channels.

    Since you've reset the modem and the blinking LEDs (if that's what you mean by "US DS light") continue indefinitely there is a problem with the modem or the connection or coax cable. I'd disconnect all coax connections and then reconnect them tightly.

    Since you probably don't have access to much of the coax cable I'm not sure what to do next. Maybe look for help from the apartment management.
     
  5. flavallee

    flavallee Trusted Advisor

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    Terry:

    Does this expanded image help you better?

    Capture.JPG

    ---------------------------------------------------------------
     
  6. TerryNet

    TerryNet Moderator

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    No. I didn't know it has a LAN LED, but that has no particular relevance to the current problem. A properly working cable modem will establish downstream and upstream links regardless of whether a router or other device is connected to the ethernet port.
     
  7. Couriant

    Couriant Trusted Advisor Spam Fighter

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    I am not sure what the tech meant by "tv connection" other than maybe they have put blocks on the coax outside to prevent the signal for the internet.

    But if Online light is out and DS/US is blinking, it's a signal issue. They need to send a tech out.

    Signed, former ISP support... ;)
     
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