Zoom: PowerPoint audio not audible to other participants

Slateman

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Jun 8, 2021
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6
Hi everyone, I have to do a PowerPoint presentation which contains some videos, but while trying it today with a friend of mine it was told me he didn't hear anything from them. I activated both "share audio" and "optimize for videoclips", but without any results. What else can I try to fix this issue?
 

Couriant

James
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Mar 26, 2002
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40,562
Hello! Can you confirm what versions of Zoom and Office (PowerPoint) are you using, and are you on a Windows machine or Mac?

I had different issues with Zoom and PowerPoint on a Mac, but it was due to the versions.
 

Slateman

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Jun 8, 2021
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Hello! Can you confirm what versions of Zoom and Office (PowerPoint) are you using, and are you on a Windows machine or Mac?

I had different issues with Zoom and PowerPoint on a Mac, but it was due to the versions.
Hi, I'm using Zoom on Windows 10.
 

Couriant

James
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OK, that version of Office was unknown to me so I had to look it up. It looks like an App that mimicks the online hub. Does it open the PowerPoint installed on your computer?

What version number of PowerPoint do you have?
 

Slateman

Thread Starter
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Jun 8, 2021
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6
OK, that version of Office was unknown to me so I had to look it up. It looks like an App that mimicks the online hub. Does it open the PowerPoint installed on your computer?

What version number of PowerPoint do you have?
Yes, it collects the Office programs installed in my computer.
PowerPoint version is 2105 (build 14026.20246)
 

Couriant

James
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OK, MS has an update today for Office365, and Zoom is one build version out so I don't think this should be an issue.

Do you have any issues with sharing video/audio with other apps? Like VLC.
 

Slateman

Thread Starter
Joined
Jun 8, 2021
Messages
6
OK, MS has an update today for Office365, and Zoom is one build version out so I don't think this should be an issue.

Do you have any issues with sharing video/audio with other apps? Like VLC.
Honestly I didn't try other video/audio sharing apps on Zoom yet, and I can't try them until tomorrow. I can only say that the videos in the PP presentation were videos saved in my HD rather than linked from YouTube or other websites.
 

Couriant

James
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OK. Let's see if the issue is across other apps. If it is, then we would start looking at Zoom.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,562
OK, it may be that you don't have the correct settings at this point. To confirm, you did choose the settings outlined here for the Share Audio, especially the last step? I assume the participant/s can hear you normally without issue?
 
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